Kat's Studio Cheshire customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

 

Contact details:

Telephone: 07510921341
Address: Kat’s Studio, Lowes Farm, Moss Lane, Byley, Cheshire, CW10 9NG.

 

What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Payment details (including card or bank information for transfers and direct debits)

• Health information (including dietary requirements, allergies and health conditions)

• Photographs or video recordings

• Information relating to compliments or complaints

 

We also collect or use the following information to provide services and goods, including delivery:

• Health information

 

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Account information, including registration details

 

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Records of consent, where appropriate

 

We collect or use the following information to comply with legal requirements:

• Financial transaction information

 

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Account information

• Purchase or service history

• Relevant information from previous investigations

• Customer or client accounts and records

• Financial transaction information

• Information relating to health and safety

• Correspondence

 

We collect or use the following information to Health checks:

• Names and contact details

• Date of birth

• Health information (including dietary requirements, allergies and health conditions)

• Records of consent, where appropriate

 

 

Lawful bases and data protection rights

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

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Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • Personal data is required in order to provide my wellbeing services. There is no detriment to the data subject when providing this information and I only collect what is necessary for me to deliver wellbeing instruction to them.

 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • I have a legitimate interest to contact customers with information about the similar services I provide. Customers have shown an interest in my classes therefore I deem it likely they will want to keep in touch about additional services and offers. Customers will have the opportunity to opt out of hearing from me if they wish.

 

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • It is in both mine and the clients' interest for me to gather data in order to address any concerns or complaints appropriately.

 

Our lawful bases for collecting or using personal information for Health checks are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Where we get personal information from

• Directly from you

 

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How long we keep information

 

Your information will be retained for the duration of the time you use Kat’s Studio Cheshire.

After the point of termination of service, your details will be retained for 2 years from that date.

 

 

Who we share information with

 

Data processors: Wix

This data processor does the following activities for us: Website host

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Sharing information outside the UK

 

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

 

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

 

Organisation name: Wix.Com

Category of recipient: Website host

Country the personal information is sent to: Outside of EU

How the transfer complies with UK data protection law:

Refer to Wix’s privacy notice for further information About Privacy | WIX

 

 

How to complain

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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

4 October 2024